Your Complete Guide to Satellite HDTV

Learn more about satellite television and how it works.

FAQ (Dish)

Don’t know what you’re looking for in a television package? Here are some frequently asked questions you might want to know before you start the process.

What are my payment options?

There are several ways for you to make payment for your Dish Network plan.

  • Online: Go to pay my bill and sign using your username and password. You can also set up automatic payments through this feature.
  • Text messaging: Text “PAY BILL” to DISH1 (34741), and make your payment.
  • Phone: Call 800-333-DISH (800-333-3474), and pay through our automated system or speak to a customer service representative.
  • Receiver: Pay using your Hopper or Wally receiver. Simply use the “My Account” feature in the main menu
  • Cash: You can make a cash payment at any retail store that offers CheckFreePay, MoneyGram Express Payments, Softgate PayXchange, or Western Union Payments. Processing fees may apply.
  • Mail: Payments can be made through mail. Click here for the mailing address tied to your state of residence. Payments through mail can take up to ten days to process.

How easy is the installation process?

We try and make the installation process as easy as possible. Average turnaround time from order to installation is 1-2 business days. Next day installation will often be available.

Where will the dish be installed when I order my Dish Network package?

This depends on certain variables associated with your home, but ordinarily it is ideal to install the dish on an exterior wall or the roof. The dish needs to face south, southeast, or southwest. If the need arises, the dish can be installed on a pole set in a yard.

How much space is there for recordings?

The Dish Network DVR system is called the Hopper 3. With the Hopper 3, you can record up to 2500 hours of shows before having to clear anything.

Can I pay my bill automatically?

Absolutely. We want to make payment on your Dish Network plan as convenient as possible. Simply log in to your Dish Network account and change your settings under the “Pay my bill” feature.

Does Dish need to do a credit check before I order my package?

Yes. Dish Network will run a credit check before completing an order. In order to qualify for the primary promotion, it is necessary to qualify as determined through the credit check.

Do I have to cancel the premium movie channels after the first three month trial?

Yes. Dish Network offers three free months of premium movie channels like HBO and Cinemax at the start of your contract. If you do not cancel these channels prior to the end of the third month, the channels will remain as part of your package, and you will be charged the appropriate monthly fee.

Do I have to cancel the premium movie channels after the first three month trial?

Yes. Dish Network offers three free months of premium movie channels like HBO and Cinemax at the start of your contract. If you do not cancel these channels prior to the end of the third month, the channels will remain as part of your package, and you will be charged the appropriate monthly fee.

Can I get local channels with my Dish Network package?

Yes. Installation of Dish Network will not interfere with your ability to access local channels.

Can I add one or two channels to the Dish Network package I ordered?

Yes, but only with certain channels. There are some channels that can be individually priced and added to your Dish Network package. Such channels include premium movie channels like HBO and Cinemax.

How easy is it to transfer my Dish Network if I move?

Moving is difficult, and we don’t want to make it any more burdensome for you than it needs to be. Our team will help you relocate your Dish Network services for free. Call our customer service line, tell the representative where and when you are moving, and arrangements will be made. Just pack up your receivers and bring them with you. You can leave the actual dish behind.

What is the cheapest package available?

The Welcome Pack features over 40 channels, including local channels. The monthly cost is only $19.99.

Can I cancel my Dish Network plan if necessary?

If you need to terminate your contract with Dish Network, there is a fee of $20 for every month remaining on your 24 month contract.

Can I install Dish Network if I live in an apartment?

Yes. Plenty of Dish Network customers across the country live in apartments or condos. Just let us know before the installation process. Our installers will find an “exclusive use area” to set up your dish satellite. An exclusive use area is an area accessible only to you, and not fellow tenants.

Is there a discount if I order Dish Network for my business?

We are absolutely happy to work with business owners to help them get the best tv package at the best value. Simply click here to request a quote, and one of our customer service representatives will be in touch shortly to go over your options

Can I temporarily pause my Dish Network plan?

You can put your Dish Network services on hold, instead of a complete cancellation. Call us at 1-888-876-7918 to temporarily suspend your Dish Network services.

Do I need to sign a contract to get Dish Network?

Yes. To enjoy Dish Network, a 24 month contract is required.

Flex Pack
$ 34.99
Monthly
 
50+ Channels
America's top 120+
$ 74.99
Monthly
 
190+ Channels including regional Sport Channels
America's top 200
$ 94.99
Monthly
 
240 + Channels
America's top 200
$ 84.99
Monthly
 
270 + Channels
America's Every Thing Peck
$ 144.99
Monthly
 
330 + Channels


When you order your Dish Network package today, ask about internet and home phone services! When you bundle these services, you can substantially lower your monthly expense for home entertainment. You can also enjoy the convenience of paying only one bill!

Learn More About Bundling Options!

Not enough time to watch all of your favorite shows? That’s why Dish Network offers Hopper 3, the outstanding DVR system! With Hopper 3, you can record up to 2500 hours of your favorite shows, sports, movies, and more! Hopper 3 can also record up to 16 programs at once!

Learn More About Dish Hopper!

You don’t have to be home to enjoy your Dish Network package. Download the Dish Anywhere app, and take your favorite shows, sports, and movies anywhere you go! Watch live, on-demand, and recorded shows on your smartphone or tablet today!

Learn More About Dish AnyWhere!